15 quotes to improve your sales rep’s hearing abilities – for customer satisfaction and your bottom line.

When a customer decides to speak, he invests in your business. When you ignore calls of unsatisfied customers, forum posts, blogs references, social media updates with negative notes about your service, it’s as unwise as rejecting voluntary donations with no strings attached.

If a deaf musical can play music, and your sales rep can’t hear out what customer really wants, maybe you should hire a rep with no tongue so he stops shaking the air as he speaks, since it’s not even converting?

1. “I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” – Robert McCloskey

2. “A wise old owl sat on an oak. The more he saw the less he spoke; The less he spoke the more he heard; Why aren’t we like that wise old bird?” – unknown

3. “So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it.” – Jiddu Krishnamurti (one of my favorite man’s)

4. “Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.” – unknown

5. “Everything has been said before, but since nobody listens we have to keep going back and beginning all over again.” – Andre Gide

6. “A good listener tries to understand what the other person is saying. In the end he may disagree sharply, but because he disagrees, he wants to know exactly what it is he is disagreeing with.” – Kenneth A. Wells

7. “Deep listening is miraculous for both listener and speaker. When someone receives us with open-hearted, non-judging, intensely interested listening, our spirits expand.” – Sue Patton Thoele

8. “It is the province of knowledge to speak, and it is the privilege of wisdom to listen.” -Oliver Wendell Holmes

9. “If you spend more time asking appropriate questions rather than giving answers or opinions, your listening skills will increase.” – Brian Koslow

10. “You seldom listen to me, and when you do you don’t hear, and when you do hear you hear wrong, and even when you hear right you change it so fast that it’s never the same.” – Marjorie Kellogg quotes

11. “Listen or thy tongue will keep thee deaf.” – Indian Proverb

12. “To listen is an effort, and just to hear is no merit. A duck hears also.” – Igor Stravinsky

13. “A good listener is not only popular everywhere, but after a while he gets to know something.” – Wilson Mizner

14. “No man would listen to you talk if he didn’t know it was his turn next.” – Edgar Watson

15. “Listen and be led.” – L. M. Heroux

…

by Olga Kostrova, CEO of IdeaMama Group | IdeaMama Ad Network | IdeaMamaClub.com |

Connect with me on LinkedIn & Facebook | Follow me: twitter.com/IdeaMama | Skype me: IdeaMama |

class=”statcounter”>
href=”http://www.statcounter.com/blogger/”
target=”_blank”>
src=”http://c.statcounter.com/4530719/0/b2d7addd/1/”
alt=”hit counter for blogger” >